Privacy Policy

1. Introduction

Welcome to lv18bet. This Privacy Policy explains how we collect, store, and use your personal information. By using the lv18bet website or mobile app, you agree to this Privacy Policy.

We believe privacy is a fundamental right for every user. lv18bet respects that right and handles your data with the utmost care. This policy has been written in plain language with Bangladeshi users in mind, so you can clearly understand what happens to your information.

This Privacy Policy is linked to our Terms and Conditions, and together they form the agreement governing your use of lv18bet.

2. Information We Collect

When you register and use our services, lv18bet collects the following types of information:

In addition, lv18bet may automatically collect the following information:

• Which pages you visited and how long you spent on them.
• Location data from your device (if you grant permission).
• Referral source — where you came from before arriving at our site.
• Cookies & Session Data.

3. How Your Information Is Used

Lv18bet uses the information we collect for the following purposes:

• Account Management: To create, verify, and maintain your lv18bet account.
• Payment Processing: To process deposits and withdrawals and to prevent fraud.
• Customer Support: To resolve your issues and respond to your queries.
• Service Improvement: To analyze your usage patterns and improve the platform.
• Legal Obligations: To meet AML, KYC, and other legal compliance requirements.
• Responsible Gaming: To identify problem gambling and provide the necessary support.
• Promotional Communications: To send you bonus and promotional offers with your consent.

4. Information Sharing & Disclosure

Lv18bet does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Providers: Solely to process transactions with payment partners such as bKash, Nagad, and Rocket.
• Identity Verification Services: With licensed verification agencies to complete the KYC process.
• Legal Reasons: In response to a court order, directive from a regulatory authority, or valid request from a law enforcement agency.
• Fraud Prevention: Anonymous data sharing with industry-standard anti-fraud networks.
• Business Transfers: In the event of a company merger or acquisition, the new owner will be required to comply with this policy.

All third parties with whom data is shared are bound by strict confidentiality agreements and may only use that data for the specified purpose.

5. Cookies Policy

The lv18bet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for the site to function properly — login sessions, security tokens, and so on.
• Functional Cookies: To remember your preferences — language, theme, and last visit details.
• Analytics Cookies: Helps us understand which parts of the site are used most, so we can improve our services.
• Marketing Cookies: To show you relevant promotions based on your interests (with your consent only).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site functionality.

6. Data Security Measures

Lv18bet uses industry-standard technologies and processes to protect your data:

• 256-Bit SSL Encryption: Bank-grade encryption applied to all data transmissions.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Restricted Access: Only authorized personnel have access to your information.
• Data Backup: Secure and encrypted backup system.
• Intrusion Detection: Automatic detection and blocking of suspicious activity.

7. Your Data Rights

As a lv18bet user, you have the following rights:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request the deletion of your data under specific conditions.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be temporarily suspended.
• Right to Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may object to certain types of data processing.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days. Please note that certain data may not be erasable due to legal obligations.

8. Data Retention Period

Lv18bet retains different types of data for different periods:

• Account Information: For the duration your account is active, and up to 5 years after it is closed.
• Transaction Records: At least 5 years, as required by AML regulations.
• KYC documents: Up to 5 years after account closure.
• Support Contact: Up to 2 years after the issue is resolved.
• Cookies & Session Data: After the session ends, or a maximum of 1 year.

Once the defined retention period expires, data is securely deleted or anonymized.

9. Protection of Minors

Lv18bet is strictly for individuals aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

• Age verification is carried out at the time of registration.
• If we become aware that data has been collected from a minor, that data will be deleted immediately and the account will be closed.
• If you believe your child is using lv18bet, please contact our support team immediately.

10. Changes to the Privacy Policy

Lv18bet reserves the right to update this Privacy Policy as needed. When changes are made:

• The updated policy will be published on this page and the "Last Updated" date will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of lv18bet after any changes means you agree to the updated policy.

We recommend visiting this page regularly for updates.

11. Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

Our data protection team will typically respond to your request within 5 business days. Complex matters may take up to 30 days.